Refund Policy

At FindNearBiz (Kirti Directory), we believe in providing exceptional value through our services. This Refund Policy explains our approach to refunds and the alternatives we offer to ensure your satisfaction with our platform.

1. Why We Don't Offer Refunds

Our no-refund policy exists because:

• Free Trial Period: Our unlimited free tier serves as an extended trial period
• Transparent Pricing: All premium features and their benefits are clearly outlined before purchase
• Immediate Access: Premium features are activated instantly upon payment
• Digital Services: Our services are digital in nature and consumed immediately
• Fair Pricing: Our premium plans are competitively priced for the value provided

2. Before You Upgrade

We strongly encourage all users to:

• Start Free: Use our free tier extensively to understand the platform
• Review Features: Carefully review all premium features before upgrading
• Contact Support: Reach out to us with any questions about premium features
• Read Documentation: Review our help guides and tutorials

3. What We Offer Instead of Refunds

Comprehensive Support & Assistance

While we don't offer refunds, we are committed to ensuring your success on our platform:

4. Our Commitment to You

Instead of refunds, we focus on delivering value through:

• Continuous Improvement: Regular platform updates and new feature releases
• 24/7 Support: Round-the-clock assistance for technical and business queries
• Educational Resources: Comprehensive guides, tutorials, and webinars
• Feature Requests: We actively consider and implement user-requested features
• Performance Optimization: Ongoing improvements to ensure maximum ROI

5. Exceptional Circumstances

In very rare cases involving technical errors on our part (such as double charging or system errors), we will review each case individually. Such reviews will be conducted on a case-by-case basis and require proper documentation of the technical error.

6. Subscription Management

You have full control over your subscription:

• Cancel Anytime: You can cancel your premium subscription at any time
• No Auto-Renewal: We don't automatically renew subscriptions without your consent
• Downgrade Option: Switch back to the free tier whenever you want
• Pause Subscription: Temporarily pause your premium features if needed

7. Payment Disputes

If you have concerns about a payment or believe there has been an error, please contact our support team immediately. We will investigate all legitimate payment disputes promptly and work towards a fair resolution.

8. Alternative Solutions

Before considering any payment disputes, we offer:

• Feature Customization: Tailoring features to better meet your needs
• Additional Training: Extra guidance to maximize platform benefits
• Plan Adjustments: Helping you find the most suitable plan
• Extended Support: Additional assistance beyond standard support

9. Contact Our Support Team

Our dedicated support team is always ready to help you succeed. Whether you have technical issues, need feature guidance, or want to maximize your platform usage, we're here to assist.

10. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.